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Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays. Expect 1-2 business days for processing). We use a variety of standard shipping carriers. We kindly ask that you anticipate 3-5 business days for standard shipping. Standard Shipping Charges apply.
Orders to Alaska, Hawaii, and the US Virgin Islands take 2-3 weeks. Please select the shipping option that best suits your delivery needs during "Checkout."
We use a variety of express shipping carrier that do not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO and PO Boxes will be shipped via Smartpost Standard shipping charges.
30 Day Money Back Guarantee
If you purchase a Cooksy Product from Cooksy, you may return the Cooksy Product within thirty (30) days of the date of purchase from Cooksy and receive a full refund. Please click on the following customer support link to receive a return label via email: https://cooksy.zendesk.com/.
For questions relating to a Cooksy product return, refund or credit, please e-mail us at firstname.lastname@example.org.
The Effective Date of this Policy is August 1, 2021 (revised as of June 1, 2022)
Cooksy Product Warranty Policy
Cooksy offers a ninety (90) day limited warranty (“Warranty”) on the Cooksy and Cooksy Pro product (each a “Cooksy Product”). This Warranty is valid and enforceable only if you purchased a new Cooksy Product from us and the Cooksy Product was originally sold to you in its original, sealed packaging.
Please also review the Cooksy Product instructions before using a Cooksy Product.
This Warranty is your exclusive remedy for defective workmanship or materials in your Cooksy Product. Cooksy warrants that the hardware will be free from manufacturing defects and, under its intended and ordinary consumer use, will function substantially in accordance with Cooksy’s technical specifications or documentation for a period of ninety (90) days from the date your Cooksy Product was purchased by you (the “Warranty Period”). In no event will Cooksy be responsible for any consequential, incidental, exemplary, or special damages, arising from or relating to this Warranty or the Cooksy Product, and Cooksy’s total cumulative liability arising from or related to this Warranty or the Cooksy Product will not exceed the amount actually paid for the Cooksy Product by you (unless such limitation is otherwise prohibited by law).